Refund policy

Returns & Exchanges

You can start a return here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it in and unused.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

Shipping Carrier Claim

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

You can always contact us for any return questions at info@balmshot.com.